Support

Email office@hopehealthandsafety.com or call +359 2 962 8372. We usually reply within two working days. Please don't include personal health details in your email unless you want us to see them.

Hope Health and Safety · ВЕЦ Симеоново 999, 1138 Sofia, Bulgaria

No. Tap Continue without an account and everything works, with your data kept on your device. You can sign in with Apple later in Settings if you want your results on your other devices.

The one-time purchase unlocks the full check-up and its report, and retakes are free. Hope Haven Premium (monthly or yearly) adds trends over time, your full check-in history, practice suggestions after journaling, PDF export and sync. The yearly plan also includes the full check-up; with monthly, the check-up is a separate purchase.

Crisis support, your safety plan, daily check-ins, the journal and breathing practices are always free.

Go to Settings > Purchases > Restore purchases, signed in to the same Apple Account you bought with.

In Settings > Purchases > Manage subscription, or in your iPhone's Settings > [your name] > Subscriptions. Cancel at least 24 hours before the end of the period to avoid the next renewal.

Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.

• Settings > Delete all my data erases everything on this device.
• Settings > Delete accountdeletes your account and everything stored in it, and revokes Hope Haven's Sign in with Apple access. Apple will ask you to confirm.
• Deleting the app also removes its data from your device.

Without an account, nothing about you. If you sign in and agree to sync, your check-up results are stored in your account, and with Premium also your check-ins and journal pages. Your safety plan, trusted contacts and habits never leave your device. See the App Privacy Policy.

No. It's a self-help and screening companion. Scores show patterns worth talking about with a professional. Settings > Methodology & instruments explains how each score works.

Make sure Face ID or a passcode is set up in your iPhone's Settings, then turn on Settings > Lock with Face ID in Hope Haven.

Check that notifications for Hope Haven are allowed in your iPhone's Settings > Notifications, and that the reminders you want are switched on in Hope Haven's Settings.